Privacy Policy

At Gravity Projex, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us or use our services.

We are an Australian digital marketing and web development agency. We handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), and we hold ourselves to those standards as a matter of good practice.

This Privacy Policy applies to gravityprojex.com.au and gravityprojex.com (the "Website") and to the services we provide. We may update it from time to time, and the current version will always be published on this page.

Who We Are

• Business name: Gravity Projex
• ABN: 57 753 001 256
• Location: South East Queensland, Australia
• Privacy contact: admin@gravityprojex.com

Gravity Projex and TEKRAM are business names of the same sole trader, operating under a single ABN. TEKRAM has its own privacy policy at tekram.com.au/privacy-policy.

About Our Services

We provide services including (but not limited to):

• Website design, development, hosting and maintenance
• Software, platforms, apps and API integrations
• E-commerce solutions
• Digital marketing, SEO and search engine marketing
• Social media account set-up and management
• Branding, analytics and reporting

Information We Collect

Information you give us

We collect personal information when you:

• Contact us by email, phone or through a form on our Website
• Submit a project brief through our Launch Projex form
• Purchase a product or make a payment through our Website
• Complete an intake form for a service you have purchased, such as our Express Digital Audit
• Use our free tools, such as the Business Name Checker
• Join a waitlist or register interest in a program
• Engage us to provide services

Depending on the form or service, this may include:

• Your name, business name and contact details
• Business details, website addresses and social media accounts
• Information about your business, customers, goals and project requirements
• Business names and domain names you ask us to check or register
• Billing and payment information

Information collected automatically

When you visit our Website, we and our service providers may automatically collect:

• IP address and approximate location
• Browser, device and operating system information
• Pages viewed, time on site and how you arrived
• Information collected through cookies and similar technologies

Information we handle for our clients

When we build, host or manage websites, platforms and social media accounts for clients, we may have access to personal information about their customers, such as form submissions, analytics data, e-commerce orders and customer lists.

You do not have to give us personal information. If you choose not to, we may not be able to respond to your enquiry or provide a service.

How We Handle Information for Our Clients

When we handle personal information on behalf of a client, we use it only to provide the services the client has engaged us for, and in line with their instructions. We do not use it for our own marketing, we do not share it between clients and we do not sell it.

Our clients remain responsible for how they collect and use their customers' information. Under Australian privacy law there is no separate exemption for service providers, so while we hold that information, we also take responsibility for handling it in line with the Australian Privacy Principles. If you are a client's customer and want to access or correct your information, please contact that business directly. If you contact us instead, we will refer your request to them.

How We Use Your Information

• Providing services: designing, building, hosting and maintaining websites and platforms, and delivering the services you purchase
• Communication: responding to enquiries, project updates and support
• Business operations: billing, record keeping and administration
• Marketing: telling you about our services where you have agreed to hear from us or where we have an existing business relationship, always with a way to opt out
• Improving our Website: understanding how visitors use it so we can make it better
• Security: protecting our Website, forms and services from spam, fraud and misuse
• Legal obligations: tax, accounting, insurance and other legal requirements

Service Providers and Tools

We use trusted third-party providers to run our Website and business. Depending on the service, these may include:

• Website analytics and search tools, such as Google Analytics and Google Search Console
• Payment processing, such as Stripe. Card payments are processed by the payment provider and we do not store full card details
• Security, performance and spam protection, such as Cloudflare
• Email and business software, such as Microsoft
• Website hosting, domain and DNS providers
• Accounting, banking and professional advisers

The providers we use may change from time to time. We only share the information each provider needs to do its job.

AI tools

We may at times use artificial intelligence (AI) tools to assist with our work, for example drafting content, analysing information or preparing reports. When we do, we take care to limit the personal information involved, and we use reputable providers. Some of these providers may store or process information overseas.

Overseas Disclosure

Some of our service providers store or process information outside Australia, including in the United States and other countries where they or their data centres are located. Where information is disclosed overseas, we take reasonable steps to ensure it is handled in a way that is consistent with the Australian Privacy Principles.

Other Disclosures

We may disclose personal information to our contractors and professional advisers where they need it to do their work, where required or authorised by law, or in connection with a sale or restructure of our business. Any new owner would be required to handle personal information in line with this policy.

We do not sell personal information.

Automated Decision-Making

From 10 December 2026, Australian privacy law requires covered organisations to explain in their privacy policy when computer programs are used to make, or play a key part in making, decisions that could significantly affect people.

We do not use computer programs to make decisions that significantly affect individuals. Our Website uses automated spam and security filtering on forms, such as the Business Name Checker, to block junk and malicious submissions. This does not make significant decisions about you. If this changes, we will update this policy.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including SSL/TLS encryption, secure hosting, security and spam protection services, and access controls on our systems. No system is completely secure, but we work to keep your information safe.

Data Breaches

If we become aware of a data breach that is likely to result in serious harm, we will act promptly to contain and assess it. We will notify affected people and, where appropriate, the Office of the Australian Information Commissioner (OAIC). Where the breach involves information we hold for a client, we will notify that client without undue delay and work with them on next steps.

Data Retention

• Client project records: up to 7 years
• Financial and tax records: at least 5 years, as required by Australian tax law
• Website analytics data: up to 14 months
• Enquiry and form submissions: as long as needed to respond and for our business records

When information is no longer needed, we take reasonable steps to delete or de-identify it.

Cookies and Tracking

Our Website uses cookies and similar technologies. These include essential cookies that keep the Website working and secure, and analytics cookies (Google Analytics) that help us understand how visitors use the Website. We may use preference or marketing cookies in the future, and we will update this policy if we do.

You can block or delete cookies through your browser settings. Blocking some cookies may affect how the Website works.

Third-Party Links and Embedded Content

Our Website may link to, or include content from, other websites and services. They may collect information about you under their own privacy policies, which we encourage you to read.

Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children.

Your Rights

You can ask us to:

• Access the personal information we hold about you
• Correct information that is inaccurate, out of date or incomplete
• Stop sending you marketing messages
• Delete your information, where we are not required to keep it

Email admin@gravityprojex.com. We may need to confirm your identity first, and we aim to respond within 30 days. Where lawful and practical, you can deal with us without identifying yourself, for example for a general enquiry.

Complaints

If you believe we have mishandled your personal information, please email admin@gravityprojex.com. We will acknowledge your complaint within 7 days and aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always published on this page with the date it was last updated.

Last updated: September 2026