Frequently Asked Questions

We offer a comprehensive range of digital marketing services including web design and development, SEO, social media management, content creation, email marketing, and paid advertising campaigns.

Yes! We understand that every business has unique needs and budgets. We create customised packages tailored to your specific goals and requirements.

A standard business website typically takes 3-5 weeks from start to finish. More complex projects like e-commerce platforms or custom web applications may take 4-6 weeks. We'll provide a detailed timeline during our initial consultation based on your specific requirements and project scope.

Our workflow includes: initial consultation, strategy development, design mockups, development, client review and revisions, testing, and launch. We keep you informed at every stage.

Yes, we offer various support and maintenance packages to ensure your digital presence continues to perform optimally after launch.

We work with businesses across various industries including retail, healthcare, professional services, hospitality, and more. Our strategies are customised to suit each industry's unique challenges and opportunities.

We accept various payment methods including credit cards, bank transfers, and can arrange payment plans for larger projects. Details will be provided in your proposal.

Yes, we have experienced content writers who can create engaging, SEO-optimised content for your website, blog, social media, and marketing materials.

Most packages include a set number of revision rounds. We work closely with you to ensure the final product meets your expectations and maintain open communication throughout the process.

We operate Monday to Friday, 9am-5pm AEST. However, we can arrange meetings outside these hours if needed. Email support is monitored regularly for urgent matters.

Absolutely! We love working with startups and offer special packages designed to help new businesses establish their digital presence within their budget constraints.

For ongoing services like social media management or SEO, we typically recommend a minimum 3-month commitment to see meaningful results. One-off projects like web design don't have a minimum period.

We can definitely help with existing websites! Whether you need a redesign, updates, optimisation, or ongoing maintenance, we're here to help improve your current digital assets.

Not necessarily. While we can work with your existing content, we also offer content creation services including copywriting, photography coordination, and graphic design.

All our projects are monitored, and our support packages include bug fixes and troubleshooting. We're just a phone call or email away if you need assistance.

We are based north of Brisbane and work with clients both on-site and remotely across Australia and internationally. We can meet in person for South East Queensland clients or via video call for others.

All prices quoted are in AUD and exclude GST unless otherwise stated. GST will be added to your final invoice as per Australian tax regulations.

Yes! We offer comprehensive social media management including content creation, posting schedules, community engagement, and analytics reporting across all major platforms.

Yes, you will own your website, domain, and all content. We provide you with all necessary login credentials and documentation to maintain full control of your digital assets.

Absolutely! We provide training sessions and documentation to ensure your team feels confident managing and updating your website or digital platform.

Yes, we offer both on-page and off-page SEO services to improve your website's visibility in search engines. This includes keyword research, content optimisation, technical SEO, and link building.

No, we believe in transparent pricing. All costs are clearly outlined in our proposals. The only additional costs might be third-party services you choose to use (like premium plugins or stock photos).

Absolutely, if you're utilising your digital assets for business purposes then expenses or purchases made should be eligible for tax concessions. General advice only, please contact your tax expert for detailed information.

Professional and Approachable: We maintain high standards while remaining easy to work with. Confident and Reliable: Our drive speaks through our work, and clients can depend on us for consistent results. If we don't know the answer, we'll find out. Innovative and forward thinking: We stay ahead of trends and bring fresh perspectives to traditional challenges. Collaborative and supportive: We believe in partnerships and work together to achieve shared success.

Ewww, No way and no thank you. Social media success is rarely about a sheer increase to your follower count, but it is always about an increase to quality engagement. A good social media strategy should focus on developing quality engagement which leads to the side effect of follower increase and overall brand awareness.

We prefer to be called "Curious digital explorers driven by an obsession for continual improvement and innovative strategies to discover the next level solutions". If we accepted the term experts, it would mean that we're content with the status quo, and that's just not who we are.

Every website needs an SSL certificate – it's basically the security guard that encrypts all the data traveling between your website and your visitors. It's what puts that little padlock icon in the browser address bar and turns your website address from http:// to https:// (the s stands for secure). Google also loves SSL certificates and will actually rank your website higher if you have one. The good news? We include your SSL certificate free of charge for the life of your hosting with us.

Domain names (www.YourDomain.com.au) come in all shapes and sizes. Most domain names are classified as standard names which we include free of charge for the first 12 months on a new website build. We'll work with you to find the most suitable website name and register either a .com.au or .com domain at the time of your website build. Domains attract an annual renewal fee after the initial period, ranging from $15-$50 depending on the extension.

Some domain names are classified as premium if the words are particularly popular, brandable, or highly sought after. Pricing for premium domains can range from hundreds to thousands of dollars depending on how desirable the name is. These are charged at cost on top of your website package.

If you've already registered a domain name elsewhere (like GoDaddy, Crazy Domains, VentraIP, or through a previous web developer), that's fine! We can build your new website and simply talk you through pointing your existing domain to the new website. There's no additional charge for this option.

We offer the first 12 months of website hosting for free as part of a new website build. Website hosting is renting space on a server so your website can be displayed on the internet. After the initial 12 months, a renewal fee applies with standard pricing ranging from $120-$460 annually depending on your website size and traffic. We'll send an invoice 30 days prior to your renewal date.

Our purpose has always been to provide services that bring the digital universe to our clients, and the principal of gravity clicked with us. In the same way that gravity is needed so we don't all float away into space, the concept applies to digital marketing — the best ideas can simply float away without a strategy in place. With 'Gravity' locked in, we needed something to cover the varied aspects of digital marketing. And right there was the lightbulb moment — 'Projex' entering the arena. Gravity Projex was born.

We primarily serve clients in Brisbane, Sunshine Coast, Gold Coast and surrounding areas, but we've worked with businesses across Australia and internationally. We can provide tailored digital marketing solutions to clients anywhere across the globe.

Our pricing varies based on the services you require, package plans and durations and the overall scope of your project. We are always happy to tailor plans to suit your exact business needs and have a number of different pricing plans available to ensure transparency.

Simply contact us, share the business vision for your next project, and we'll devise a strategic plan and pricing that transforms aspirations into achievements for your success.

You can contact us through our website's contact form, email us directly, or use the Launch Projex button for a detailed proposal and we'll schedule a call during business hours.

We measure success through various metrics such as website traffic, conversion rates, social media engagement, ROI and other data captured — ensuring all strategies align with your business goals with tangible results. Our clients benefit from data reports and summaries.

The Gravity Galaxy is our suite of proprietary, in-house built SaaS products and digital tools — including TEKRAM, ProjexZone, Rate Guard Pro, Member Connect, Trip Planner and more. Many of these products can be white-labelled or customised for your own business.

TEKRAM is our live event and market management SaaS platform, built for marketplace operators. It includes vendor portals, automated workflows, online bookings, payments and an intuitive admin dashboard.

Rate Guard Pro is an automated rate monitoring and parity analysis tool for accommodation and hospitality businesses. It tracks competitor and OTA pricing, alerts you to undercuts, and helps identify revenue being lost to commission and rate disparity.

Yes. Every Gravity Projex website build includes a branded client portal where you can manage pages, media, forms and account details without ever touching the WordPress backend — designed to feel like a premium SaaS product, not a typical CMS.

Yes, this is exactly what Member Connect is built for. It's a white-label membership CRM and community platform with tiered memberships, Stripe payments, member portals, a searchable business directory and event and RSVP management.

Yes. Trip Planner is our white-label destination trip planner for tourism bodies, councils and regional operators, letting visitors browse attractions and build a personalised itinerary. We also offer full ATDW integration for tourism websites.

ATDW (Australian Tourism Data Warehouse) integration connects your website to Australia's national tourism database of 90,000+ listings, automatically syncing accommodation, tours, events and attraction content in real time. It's ideal for regional tourism organisations and operators wanting to cut manual content work by 80%+.

Yes. The Bridge is our custom integration layer that connects your website to software you already run — CRMs, ERPs, accounting platforms or booking systems — with two-way sync, custom dashboards and webhook-driven workflows.

Yes, through Chat plAI and our AI integration packages. We build a custom AI assistant trained on your business that answers enquiries, captures leads and works 24/7, embedded directly into your existing or new website.

Our AI Starter package includes a one-off setup fee plus a small monthly fee covering hosting, monitoring and API costs. A more advanced AI Business package is also available for businesses wanting deeper automation. Exact pricing is outlined on our Pricing page.

They scale with page count, features and complexity — Launchpad suits a simple 5-page site, Rocket adds e-commerce and blog integration for growing businesses, Starburst includes advanced SEO and reporting, and Enterprise adds CRM integration and a full marketing strategy plan. A fully bespoke Custom package is also available for unique requirements.

We hand-code every theme from scratch using WordPress's native Full Site Editing architecture. This means faster load times, tighter security, no bloated plugin dependencies, and complete design freedom — your site isn't boxed into a builder's limitations.

Yes. WCAG 2.2 AA accessibility is a standard requirement on every build, not an optional extra — covering things like colour contrast, keyboard navigation and screen reader compatibility.

Yes — our Express Digital Audit reviews your website, Google Business Profile, social presence and SEO, and is delivered as a personalised video walkthrough plus a one-page Priority Action List within 48–72 hours.

Yes, our Portfolio page showcases featured projects across websites, e-commerce, SaaS platforms and tourism builds, including case studies like TEKRAM and our regional tourism integrations.

Yes. Payments are processed securely through Stripe with 256-bit SSL encryption, and you'll receive an instant email receipt for any payment, deposit or audit purchase.

Yes — CommerceCraft is our lightweight, white-label e-commerce platform built specifically for authors, artists, artisans and small-batch sellers who want more control than Shopify and less bloat than WooCommerce.

Yes, our free Business Name Checker tool helps you check availability across ASIC, domain names and social media handles in one place — a great first step before registering a new business.